Pickup Service

To give patrons access to physical books, movies, games and more, while limiting contact, the library is adding a Pickup Service. It will allow library cardholders to reserve the items they want, and then pick them up from the library’s north entrance.

  1. Place your holds

    Log into your online library account, browse the catalog and place holds on the items you would like. Watch this tutorial to find out how.

    You can also call the library and talk to a staff member during operating hours. A staff member will ask you some questions to fulfill your order and can assist you in choosing items if you do not have particular titles in mind. For help finding youth items, call 785-833-9221; for adult items, call 785-833-9214. If you have questions about your account, call 785-833-9218.

    Explore the Catalog

  2. Schedule your pickup

    When your items are ready, you will receive an email, text or phone call, depending on your preference. Patrons can then register for a timeslot in one of the available Pickup Service events by either using the website or calling the library. The Pickup Service events can be found by clicking the link below, or by clicking on the “Events” button in the top-right corner of the library website. Watch this tutorial to see more of that process.

    Register for a Pickup

  3. Pick your materials up

    Once you arrive at the library, go to the north entrance. There, you will find your labeled bag (last name, first initial) waiting for you. Simply pick them up and you can be on your way.

Watch our video series to see each step in action View Now ↗

Things to Keep in Mind

When you reserve items for pickup please be advised:

  • You may choose up to 50 items to be placed on hold for you to pick up, just remember that some items types (hotspots, games, new DVDs, etc.) have lower maximum holds limits to match their checkout limits.
  • If you call after hours or the line is busy, leave a voicemail with your name and phone number, and a staff member will call you back as soon as possible. When leaving a voicemail, please speak clearly and slowly.
  • The items you requested may not be available due to being checked out to other patrons.

When you schedule your pickup please be advised:

  • All pickup requests must be submitted before midnight to be available the following day.
  • Holds are only held for 7 days, so please schedule a day soon after receiving your item notification.

When you pick up your items:

  • If other patrons are picking up items at the same time, please practice appropriate social distancing.
  • Please look for the bag with your name on it and do not touch other bags.
  • If you cannot pick up your items at the time you requested, please call the library. We will hold your items for seven days before returning them back to the shelves.

Returning Items

Materials can be returned to the drop box on the west side of the building or at drop boxes at the three Dillons locations. Hotspots should be returned to the box at the library.